Effective Date: 09.10.2025
Issued by: Five Abricos Limited (Gramplys)
Legal address: Unit 1102, 11/F, 29 Austin Road, Tsim Sha Tsui, Kowloon, Hong Kong
Contact: support@gramplys.com

1. General InformationThis Shipping Policy ("Policy") governs all shipments of Gramplys devices, accessories, and related products ("Products") sold by Five Abricos Limited ("Company", "we", "our").
 By purchasing our Products, you acknowledge and agree to the terms below.
All orders are subject to availability, verification, and acceptance by the Company.
 The Company reserves the right to refuse or cancel any order at any time for any reason, including suspected fraud, payment issues, or regulatory restrictions.

2. Processing and Fulfillment Time●       Orders are typically processed within 10–25 business days after payment confirmation.


●       During high-demand periods or for custom configurations, processing may take up to 45 business days.


●       Orders placed during holidays or promotional campaigns may experience extended processing times.


Processing time does not include transit or delivery time.
 The Company may, at its discretion, split or consolidate shipments.

3. Shipping Methods and CarriersWe work with reputable international and regional carriers such as DHL, UPS, FedEx, Hongkong Post, or local delivery partners.
 The choice of carrier, route, and shipping method is determined solely by the Company, based on destination, cost, and availability.
Customers may not specify preferred carriers or methods unless explicitly approved in writing.

4. Estimated Delivery TimesEstimated transit times vary by region and may be extended during peak periods or due to logistics constraints:
●       Hong Kong & Mainland China: 3–6 weeks


●       Asia-Pacific Region: 4–10 weeks


●       Europe & UK: 6–12 weeks


●       USA & Canada: 8–14 weeks


●       Rest of World: 10–16 weeks


Delivery times are estimates only and not guaranteed.
 Delays caused by customs, carriers, or force majeure do not entitle the customer to cancel or claim compensation.

5. Tracking and ConfirmationTracking information may be provided via email when available.
 The Company does not guarantee that every shipment will include a tracking number or that carrier tracking data will remain accurate or continuously updated.
 Where applicable, tracking details may be shared within 10 business days after dispatch confirmation.
 The absence of tracking data does not imply failure to ship.
Customers are responsible for monitoring their shipment once it leaves our warehouse and should contact the carrier directly for real-time updates.

6. Transfer of Risk and TitleAll shipments are made FOB Origin (Free on Board).
 Ownership and risk of loss or damage pass to the customer once the Product is delivered to the carrier.
After dispatch, the Company bears no responsibility for loss, theft, delay, or damage caused by carriers or customs.
 Claims for missing or damaged shipments must be filed directly with the carrier.

7. Customs, Duties, and Import TaxesInternational shipments may be subject to customs duties, VAT, or import fees, which are entirely the customer's responsibility.
 The Company does not control or reimburse these charges.
 Failure to pay such fees resulting in returned shipments does not qualify for a refund.
 Returned packages may incur restocking or reshipping fees.

8. Address Accuracy and Delivery IssuesCustomers must provide complete and accurate shipping details.
 The Company is not liable for:
●       incorrect or incomplete addresses;


●       delivery failures due to absence or refusal;


●       packages marked as "delivered" by the carrier.


Reshipping fees for undeliverable or returned packages are the customer's responsibility.

9. Partial Deliveries and BackordersThe Company may ship orders in multiple parts or delay certain items due to stock availability.
 If an item is on backorder, the Company may:
●       ship available items immediately, or


●       delay shipment until all items are ready.


No refund or compensation will be issued for partial deliveries or backorders, provided the full order is completed within 120 business days from the order date.

10. Force Majeure and Unforeseen EventsThe Company is not responsible for delays or losses caused by circumstances beyond its control, including but not limited to:
 natural disasters, wars, strikes, customs delays, pandemics, or carrier disruptions.
 Delivery obligations will be extended for the duration of the disruption plus a reasonable recovery period.

11. Returns Due to Delivery FailureIf a shipment is returned due to incorrect address, refusal, or failure to collect, the customer is responsible for:
●       reshipping costs; and


●       any applicable restocking fees (up to 15% of the product price).


Refunds for such returns are issued at the Company's discretion and exclude all shipping costs.

12. Governing Law and Dispute ResolutionThis Policy forms part of and must be read together with the Gramplys Terms of Service.
 All disputes are governed by the laws of Hong Kong and resolved by binding arbitration under HKIAC.
 Before arbitration, customers must send a written pre-dispute notice to support@gramplys.com at least 45 days in advance.

13. Policy Updates and AmendmentsFive Abricos Limited may amend, modify, or replace this Shipping Policy at any time, at its sole discretion.
 Any changes take effect:
●       15 days after publication on https://gramplys.com, or


●       immediately, if required by law or payment systems.


By continuing to place or receive orders after such updates, you agree to be bound by the revised Policy.